Archive for March, 2009
Basic GUI Terminology – Knowing What You’re Working With Helps Technicians
Getting help with your computer software can be easier when you know the correct terms to use. One of the biggest problems that new computer users have with technical support is not knowing how to correctly describe the problem that they’re having. And it isn’t fair to expect a tech support person to automatically know what a “thing-a-ma-jingy,” or “whatcha-ma-call-it” is.
The following describes the correct names for common components of software so that when you experience a problem, you can effectively describe an issue that you’re having and a technician can readily resolve it.
User interface – this is the visual design of a program. It may contain squares, boxes, words, icons, and buttons. If you’re experiencing insufficient memory for example, you might see black rectangles across the user interface of your software programs.
A Few Common Computer Errors
Computer errors can pop up when least expected, they can cause the entire system to suddenly shut down, and they can inadvertently corrupt data to the point where it can’t be deciphered. Although they can’t always be avoided, it’s important to remember that computer errors can be corrected. The key is to understand what computer errors are, understand what they mean when they show up, and understand how to minimize their occurrence in the first place.
Basically, computer errors are the result of a number of things that may or may not have anything to do with the way the computer is used. They “operate” whenever there’s a conflict among commands. Remember that computers essentially run off of a series of commands and it’s usually a smooth process. But when one command conflicts with another command – or when one command asks for a process or information that isn’t available, the computer returns results that aren’t useable. That’s an error.
